Who we are
RentALodge Limited, acting as a data controller, is a company registered in Nigeria (registration number 1338745), whose registered office is at 19, Abayomi Odubela Street, Isawo Road, Agric Bus Stop, Ikorodu, Lagos State, Nigeria.
We respect your right to privacy and will only process personal information you provide to us.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
Phone us at: +234 (0) 806 379 8271
Write to us at: RentALodge Limited (data protection officer), 19, Abayomi Odubela Street, Isawo Road, Agric Bus Stop, Ikorodu, Lagos State, Nigeria.
What information do we collect?
We may collect information about you in a number of ways. Most of the personal data we collect about you will be personal data you provide to us, for example through a form on our Site or if you get in contact with us via email, or speak to us at an event. Typically the personal data we collect will be your name, email address, phone number and other information about how we can help out with your query. If you make accommodation payment via our Site we will collect information such as your nationality, your debit/credit card details, date of birth. We will also keep a record of our conversations with you, whether by Phone, Email, Facebook, Twitter or in person.
When you make enquiries about accommodation, we may collect your name, email address, telephone number and instant messaging account details. We may also collect information regarding the city or property you are interested in as well as your course.
If you log in using social media depending on how you log in we may collect your profile name/user name, profile picture, email address and date of birth. The social media information you consent to share with us will be combined with the other information you provide to us or that we collect about you. We will also collect information about your comments, posts and 'likes' to allow us to administer our Site and improve the user experience.
We may also collect information about you as you use our Site, such as information about your browser, what areas of our Site you visit and what links you click on.
How do we use information about you?
Where you have contacted us with a particular query, or to make accommodation payment, we will use your personal data to allow you to access your account, to help us respond to you with the relevant information and to complete your booking. In some instances, this may mean sharing your personal data with our service providers and suppliers or with third parties such as property landlords to make sure we can answer your query or provide you with the service requested.
All the personal data we collect about you is stored by us or our service providers on our behalf. We will use this information, as well as the other information we collect about you to improve the quality of our Site and help build a profile of you so we can get to know you better. Also, it helps us make sure we and certain third parties are sending you information about products, services and offers that will be of interest to you.
In some instances we will also pass your personal data onto third parties. For example, when you make accommodation payment we will pass your personal data onto the landlord so that they can get in touch about your accommodation. We will also share your personal data with our other group companies so they can help provide you with the information and services you have requested.
We may use the personal data we collect about you on an anonymised basis to create statistics and anonymised information which we then share with third parties including ad networks, search engines and analytics providers.
We may disclose your personal data to third parties in the following circumstances:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If RentALodge Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We will retain your personal data for a maximum period of two years from the latter of the date at which you provide such data to use, or the date at which we last had contact with you.
As we have mentioned above, we and our selected third parties (with your consent) will use your personal data to send you emails, messages and texts about products, services and offers we think may be of interest to you.
Third party sites
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorized access and disclosure. When transmitting your personal information to a third party (such as a landlord) in order to complete a request made by you on our Site, we will use commercially reasonable means to secure your personal data. Notwithstanding the foregoing, we assume no liability for interception, alteration or misuse of information transmitted over the internet, except for losses incurred as a result of our gross negligence or default.
Your rights to access, update or request the deletion of your personal information
You have the following rights:
- the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to any applicable fees specified by law;
- the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you;
- the right to object to the processing of your personal data; and
- the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.
This policy was last updated on 13th October, 2016.